Question 1

What materials are used in the manufacturing of Orion Zone idols?

Accepted Answer

We use high-quality marble powder and polyresin to craft our idols, ensuring durability and a refined finish.

Question 2

Do you offer custom-made idols?

Accepted Answer

Yes, we offer customizations on certain idols. Please contact us with your specific requirements, and we'll do our best to accommodate your request.

Question 3

What is the estimated delivery time for orders?

Accepted Answer

For orders within India, delivery typically takes 5-7 business days. International shipping times vary depending on the destination but generally range from 10-15 business days.

Question 4

Is shipping free?

Accepted Answer

Shipping is free for all orders within India. International shipping charges are calculated based on the destination and are charged at actual rates.

Question 5

How do I track my order?

Accepted Answer

Once your order is shipped, you will receive a tracking number via email, which you can use to track your shipment online.

Question 6

What is your return policy?

Accepted Answer

We offer a 7-day return policy. If you are not satisfied with your purchase, you can return it within 7 days of delivery for a full refund or exchange. The item must be in its original condition and packaging.

Question 7

How do I initiate a return?

Accepted Answer

To initiate a return, please contact our customer service team with your order details. They will guide you through the return process.

Question 8

Do you ship internationally?

Accepted Answer

Yes, we ship our products worldwide. International shipping charges apply and are calculated based on the destination.

Question 9

Can I cancel my order?

Accepted Answer

Orders can be canceled within 24 hours of placement. After this period, cancellations may not be possible as the order might already be in process.

Question 10

How can I contact customer support?

Accepted Answer

You can reach our customer support team via email or phone. Visit our "Contact Us" page for detailed information.

Question 11

Are the idols safe for outdoor use?

Accepted Answer

While our idols are crafted with durable materials, they are primarily designed for indoor use. If you plan to place an idol outdoors, please let us know, and we can suggest suitable options.

Question 12

Do you offer bulk purchase discounts?

Accepted Answer

Yes, we offer discounts for bulk purchases. Please contact us for more information and pricing.

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