Terms & Conditions

Welcome to Orion Zone. Please read these Terms and Conditions carefully before using our website or purchasing our products. By accessing this website or placing an order, you agree to be bound by the following terms. If you do not agree, please refrain from using our site.

1. General Information

Orion Zone specializes in the manufacturing and sale of marble powder and polyresin idols including Ganpati, Jain idols, Radha Krishna, Hanuman, and many others. All products are handcrafted and made with care.

2. Eligibility

To use our services, you must:

Provide accurate and complete personal and payment information.
Use our website in accordance with all applicable laws.

3. Product Descriptions

We strive to provide accurate descriptions and images of our products. However, as all idols are handcrafted, slight variations in color, texture, and finish may occur. These are not considered defects but a mark of uniqueness.

4. Pricing and Payment

All prices are listed in INR and are inclusive of applicable taxes unless mentioned otherwise.
We reserve the right to change product prices at any time without prior notice.
Payments must be made in full at the time of placing the order.

5. Shipping and Delivery

Orders are processed within 2-5 business days after payment confirmation.
Delivery timelines vary depending on the location and courier service.
We are not responsible for delays caused by third-party logistics.

6. Returns and Exchanges

Due to the fragile and custom nature of our products, we do not offer returns unless the product is damaged in transit.
If you receive a damaged product, please contact us within 48 hours with photos and order details.
Exchanges are subject to product availability and approval by our team.

7. Cancellations

Orders can be cancelled within 24 hours of placement.
Custom or bulk orders may not be eligible for cancellation once production begins.

8. Intellectual Property

All content on this website—including images, text, product designs, and logos—is the property of Orion Zone and protected by Indian copyright and trademark laws. Reproduction or misuse is strictly prohibited.

9. Limitation of Liability

Orion Zone shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.

10. Privacy Policy

Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Mumbai, Maharashtra.

12. Changes to Terms

Orion Zone reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website.